About Us
Each of us at Canada Flowers is working hard to develop lifelong relationships with our customers and stand by our satisfaction guarantee as your assurance of quality.
Our goal is complete, 100% customer satisfaction.
We appreciate your business and work hard to be your only choice for flower delivery anywhere in the world.
Our History
As an online floral e-commerce retailer, Canada Flowers has provided local, national and international online flower delivery services since 1997. As a retail florist with a reputable 'brick and mortar business, Canada Flowers has been in the flower business for 60 years.
Our President and CEO, Mr. Dennis Sunstrum's Town & Country Florist in Niagara Falls, Ontario. Sunstrum's Town & Country Florist is a professional, full-service FTD® and Teleflora flower shop still operates a vigorous business out of its Niagara location.
What We Do
CanadaFlowers.ca is the online gifting company that makes sending as enjoyable as receiving. We've created a seamless, one-of-a-kind experience to help make anyone's day from coast to coast. Much of our 'brick and mortar flower shop locations have been transformed into a full-service, high-tech customer service, retail contact centre and shipping facility, complete with a high-tech photo studio, secure climate-controlled server room, and more. We offer a wide selection of personal and corporate floral and gift items appropriate for any occasion and every sentiment. Our catalogues include; fresh flowers, plants, balloons, chocolates and gift baskets. For convenience, we offer a full-service Corporate Client Services department, with a different phone number and dedicated staff designed to meet all the needs of our customers. We are located at 1-45 Brisbane Rd in Toronto, Ontario, Canada.
We pride ourselves on sourcing quality and trendy flowers to create one-of-a-kind arrangements you won't find anywhere else. We work with the best-in-class designers and local shops to offer stunning bouquets and lush planters that fit every occasion.
Our team will learn more about your gifting needs and curate the best gifts based on your price point and style. We love working with a variety of brands of any size. Our team of gifting experts has worked with businesses ranging from sports, real estate, cosmetic companies, entertainment and music agencies, and many more. We provide custom proposals for every order, ensuring a seamless gifting experience. Canada Flowers Original products are locally designed, professionally prepared by hand, and reliably delivered by real, local florists. We believe that nothing replaces the value, beauty and artistry of florist-prepared arrangements, bouquets and floral gifts.
Canada Flowers Original products are locally designed, professionally prepared by hand, and reliably delivered by real florists. We believe that nothing replaces the value, beauty and artistry of florist-prepared arrangements, bouquets and floral gifts. Simply put, there is nothing quite like the results generated by talented floral designers working with fresh, quality products.
Canada Flowers is unique online for several reasons. These include:
- We have prepared and photographed over 1500 custom-made, unique, and original flower arrangements in our on-site digital studio. While we happily offer the very best of FTD® and Teleflora, we also offer over 1500 of our own, beautiful master-designed flower bouquets and arrangements.
- Delivery: The delivery fee is added at checkout, and our delivery fees are very reasonable! We have knowledgeable, mature, and dedicated staff who continually strive to provide our customers with the very best customer service experience. Our customer service offers the pleasure of speaking with a real customer service specialist when you call us. We always do our very best to answer most calls in three rings or less! Real people who are working hard to meet and exceed your expectations! You won't be transferred to a 3rd party call centre; you'll get to speak with Sheryl, Mandy, Maria, Rebecca, Christine and others. We are open seven days a week.
- We accept Custom Flower Orders across a wide range of prices, so you can order what you want and choose flowers that fit your budget.
- We accept PayPal payments online. If it makes ordering online easier for you, we do our best to make it happen. That's been the case with the addition of PayPal as a fast, secure and completely reliable payment option.
- Our website is continually updated and expanded upon with new flower arrangements. We typically add about 15 new, original floral arrangements per month.
- We can be found online at flowers.ca. It's the easiest way to send flowers. Just remember flowers.ca, and we'll do the rest! (Looking for roses? We can also be found online at roses.ca. Easy.)
Affiliation with FTD® and Teleflora
We are members of multiple florist networks and have delivery capabilities worldwide via our affiliation with over 20,000 premier florists around the world. We make gifting quick and easy from our same-day delivery across Canada to our coast-to-coast next-day US delivery. The result is always a gift carefully prepared with your happiness in mind by courier or pick up.
As Canada Flowers, we have delivered more than 4.5 million flower, fruit, plant and gift orders across Canada and throughout the world. We pride ourselves on providing the best service combined with the highest quality flowers available online. We have recently been honoured as Canada's top FTD® florist and are now ranked among the top 5 FTD® florists worldwide. We are also honoured to be among the top Teleflora florists both in Canada and internationally.
Customer Service Hours of Operation
Customers can make purchases 24 hours a day, 7 days a week at www.canadaflowers.ca or toll-free at 1-888-705-9999.
- Monday to Friday 8 AM to 6 PM EST
- Saturday 9 AM to 4 PM EST
- Sunday 9 AM to 4 PM EST
- Most Holidays 9 AM to 4 PM EST
- Closed Thanksgiving Day, Christmas Day, Boxing Day, New Year's Day
Contact Customer Service
- Email service@flowers.ca
- Phone toll-free 1-888-705-9999
- Phone direct 1-905-354-2713
- Fax 1-905-374-8708
Customer Experience
Canada Flowers is continually working toward growing and improving our business. We work hard every day to remain the very best online florist available to Canadians. We are always open to feedback and suggestions from customers. We want to thank our existing customers for your business, and we want you to know that we genuinely value your business and never take it for granted. To new customers, we invite you to try our services. We offer a complete satisfaction guarantee.
We look forward to the opportunity to serve you both now and in the future.