Canada Flowers | Terms of Service

Last Updated: March 2, 2026
Website: CanadaFlowers.ca
Legal Business Name: Flowers.ca Inc.
Province: Ontario, Canada

1. Legal Agreement

This website (“Website”) is owned and operated by Flowers.ca Inc. (“Company”, “we”, “our”, “us”), operating as CanadaFlowers.ca. By accessing the Website or placing an order, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you may not use this Website. By placing an order, you confirm:

You are of the age of majority in your jurisdiction
All information provided is accurate
You are authorized to use the selected payment method

These Terms constitute a legally binding electronic agreement.

PART I – INTERNET AGREEMENT DISCLOSURES

Flowers.ca Inc. is incorporated in Ontario, Canada and operates the website CanadaFlowers.ca.
Prior to completing checkout, customers are provided with the following information in accordance with applicable Canadian consumer protection legislation:

Legal business name: Flowers.ca Inc.
Operating name: CanadaFlowers.ca
Business address: 4073 Longhurst Ave, Niagara Falls, ON L2E6G5
Email: service@flowers.ca
Phone:1-888-705-9999
A description of the goods or services being purchased
The total price in CAD, including delivery charges and applicable taxes
Payment terms
Delivery arrangements and applicable restrictions

An electronic order confirmation is provided to the customer after the agreement is entered into.

Consumer Cancellation Rights

Where required by applicable provincial consumer protection legislation, consumers may have cancellation rights if mandatory pre-contract disclosures were not provided or if written confirmation was not delivered as required by law.
Cancellation rights do not apply where permitted by law, including but not limited to:

Perishable goods, including fresh flowers, plants, fruit, and gourmet items
Custom or personalized products
Services that have been fully performed

Consumers residing outside Canada may have statutory rights under the laws of their jurisdiction. Nothing in these Terms limits or excludes any mandatory rights provided under applicable consumer protection legislation.

PART II – PRODUCTS & SUBSTITUTIONS

All products offered on CanadaFlowers.ca are subject to seasonal availability, regional supply conditions, and local florist inventory. Every effort is made to deliver items as closely as possible to the product displayed on the website; however, variations may occur due to availability of flowers, plants, containers, or gift components.

Product Availability
All products are subject to availability at the time of order processing. Certain flowers, plants, containers, gourmet items, wines, and gift components may not be available in all regions or during all seasons. CanadaFlowers.ca reserves the right to substitute, modify, delay, or cancel an order if required due to supply limitations or other fulfillment constraints.

Floral Arrangements
Floral arrangements are hand-crafted using fresh, natural flowers and greenery. Due to seasonal and regional availability, certain flower or foliage varieties may be substituted with similar varieties that preserve the overall style, colour palette, and design of the arrangement. Some flowers are only available during specific seasons, including but not limited to sunflowers, gladiolas, tulips, iris, and hyacinth. When seasonal flowers are unavailable, appropriate substitutions may be made with flowers of equal or greater value that maintain the overall look and theme of the arrangement.

Containers & Design Materials
Vases, baskets, planters, rose boxes, and other containers shown online may be substituted with a similar container if the pictured item is unavailable. Rose boxes are not readily available in all areas of Canada and, where unavailable, the roses may instead arrive as a hand-tied bouquet that is professionally wrapped for presentation. Design materials such as ribbon, greenery, filler flowers, or decorative elements may also vary depending on local availability and supply.

Add-On Items
Add-on items such as plush bears, balloons, and chocolates are subject to availability and may vary from images shown online. Plush bears may vary in colour, style, or animal type depending on available inventory. Balloon designs may differ from those pictured but will be selected to coordinate with the occasion and overall colour palette of the arrangement; however, balloons are not readily available in all areas of Canada and may be substituted or omitted where local supply does not permit. Chocolate brands and assortments may also vary based on supplier availability; however, any substitutions will be of equal or greater value and within a similar product category.

Plants
Green and blooming plants may be substituted with similar plants of equal or greater value based on availability. Plant varieties, bloom colours, decor items, and containers may vary depending on seasonal supply and regional inventory.

Gift Baskets & Specialty Gifts
Gourmet baskets, wine boxes, fruit assortments, and other specialty products may include substitutions due to supplier availability. Replacement items will be of equal or greater value and within the same category or theme whenever possible.

Design Variations
As each floral arrangement is individually crafted, minor variations in flower placement, colour tones, size, or shape may occur. Arrangements may also be designed in a rounded, all-around style rather than a front-facing presentation depending on the florist’s design approach. These variations are a natural result of working with fresh products and do not constitute defects.

By placing an order with CanadaFlowers.ca, customers acknowledge that substitutions and reasonable design variations may occur in order to ensure timely fulfillment and delivery.

PART III – ORDER ACCEPTANCE & PRICING

2. Order Acceptance

Your order is an offer to purchase. We may:

Refuse or cancel orders
Limit quantities
Cancel suspected fraudulent transactions

An order is not accepted until payment is authorized and confirmation is issued.

3. Pricing & Technical Errors

We reserve the right to cancel orders resulting from:

Typographical errors
Pricing inaccuracies
Technical system errors

If cancelled for these reasons, a full refund will be issued.

We are not obligated to honour incorrect pricing.

PART IV – CANCELLATION, RETURNS & REFUNDS

4. Company-Initiated Cancellations

We may cancel orders due to:

Availability limitations
Supplier issues
Delivery constraints
Fraud risk
Operational concerns
Pricing errors

If cancelled by us, a full refund will be issued to the original payment method.

5. Customer-Initiated Cancellations

Because many products are perishable and custom-prepared:

Cancellations are not permitted once:

Floral preparation has begun
The order has been dispatched
Same-day production has started
Custom designs have been confirmed

Pre-preparation cancellation requests may be approved at our discretion.

6. Freshness & Satisfaction Guarantee

Quality concerns must be reported within 48 hours of delivery with photographic proof.

At our discretion, we may provide:

Replacement
Store credit
Partial or full refund

7. Non-Returnable Items

The following are non-returnable:

Fresh flowers and plants
Perishable goods
Personalized/custom items
Food and gift baskets

8. Refund Limitations

Refunds will not be issued for:

Incorrect addresses were provided by the customer
Recipient refusal or absence
Weather-related delays
Minor design variations
Valid substitutions

Refunds are limited to the amount paid for the specific order.

PART V – DELIVERY TERMS

CanadaFlowers.ca arranges delivery through a network of floral affiliates and delivery providers across Canada and internationally. While every effort is made to deliver orders within the requested delivery date, specific delivery times cannot be guaranteed. Time-specific deliveries may be accommodated for funeral services, visitation services, or burial services where full service details have been provided at the time the order is placed.

Delivery delays may occur due to circumstances beyond the control of CanadaFlowers.ca or its affiliated florists, including but not limited to:

Severe or hazardous weather conditions
Traffic conditions or road closures
Courier or third-party delivery delays
Hospital, school, or facility access restrictions
Security, gate, or concierge requirements
Incorrect or incomplete delivery information provided at checkout
Events of force majeure including natural disasters, labour disruptions, or other unforeseen circumstances

During major holidays and peak floral periods including but not limited to Valentine’s Day, Mother’s Day, Christmas, delivery volumes increase significantly. During these periods:

Exact delivery times cannot be guaranteed
Deliveries may occur earlier or later in the day than normal routing schedules
Delivery windows may be extended to ensure all orders are completed within the delivery date requested

Where a recipient is unavailable at the time of delivery, the florist or courier may attempt to leave the item in a safe location where weather and security conditions permit. If delivery cannot be completed safely, the item may be returned to the florist for redelivery.

If redelivery is required due to recipient absence, incorrect address information, restricted building access, or inability to leave the item safely, additional redelivery fees may apply.

By placing an order with CanadaFlowers.ca, customers acknowledge and accept that delivery timing is dependent on local conditions and operational factors and that reasonable delivery delays may occur.

PART VI – CORPORATE, EVENT & VOLUME ORDERS

Corporate, wedding, funeral, and event orders are subject to additional terms.

9. Deposits

We may require non-refundable deposits (25–50%) for:

Corporate accounts
Event designs
Large or custom orders

Deposits secure the floral inventory and labour.

10. Corporate Cancellations

For corporate/event orders:

Deposits are non-refundable
Cancellations within 7 days of the event may result in forfeiture of the full payment
Custom orders are non-refundable once materials are ordered

11. Corporate Credit Accounts

Approved corporate accounts may receive:

Net 30 Payment Terms: Payment is due within 30 days of the invoice date for pre-approved accounts.
Late payment interest of 2.5% per month, accruing daily from the Due Date until payment is received in full.
Suspension for overdue balances

PART VII – PETAL REWARDS, PROMOTIONAL CODES & DISCOUNTS

Participation in the CanadaFlowers.ca Petal Rewards Program and use of promotional offers are subject to the following terms and conditions.

12. Petal Rewards Eligibility & Account Requirements

Participation in the Petal Rewards Program requires the creation of a registered customer account on CanadaFlowers.ca. Upon successful account creation, the account holder becomes eligible to participate in the Petal Rewards Program.

Participants must be 18 or older. Only one Petal Rewards account is permitted per individual. Access to the program requires a device capable of accessing the internet.

Members may review their Petal Points balance and transaction history by logging into their account and navigating to the “My Account” and “My Reward Points” sections.

Corporate accounts, florist members, and business invoiced purchases are not eligible to participate in the Petal Rewards Program unless expressly authorized by CanadaFlowers.ca.

13. Earning Petal Points

Petal Points may be earned on qualifying purchases placed through CanadaFlowers.ca while logged into a registered customer account.

Unless otherwise stated, members will earn 1 Petal Point for every $1 CAD spent on the item price of eligible purchases. Item price refers only to the cost of the product before taxes, delivery charges, service fees, promotional discounts, or other applicable charges.

Petal Points associated with a qualifying order will generally be credited to the member’s account and become available for redemption 2 days following the confirmed delivery date of the order.

CanadaFlowers.ca may from time to time offer additional opportunities to earn Petal Points through promotional campaigns, website activities, or other marketing initiatives.

Petal Points:

Have no cash value
Are non transferable
Cannot be sold, exchanged, or assigned

CanadaFlowers.ca reserves the right, at its sole discretion, to modify Petal Point values, earning formulas, qualifying activities, or promotional opportunities at any time without prior notice.

14. Redeeming Petal Points

Petal Points may be redeemed during checkout on eligible purchases made through CanadaFlowers.ca while logged into a registered customer account.

The redemption value of Petal Points and minimum redemption thresholds are determined by CanadaFlowers.ca and may be updated from time to time.

The value of redeemed Petal Points cannot exceed the item price after any applicable promotional discounts, and may not be applied toward taxes, delivery fees, or service charges.

Once redeemed, Petal Points are immediately deducted from the member’s account at the time the order is placed. In the event that an order is cancelled prior to fulfillment, redeemed Petal Points will typically be returned to the member’s account within 24–48 hours.

15. Non-Qualifying Orders

Petal Points will not be earned for the following transactions:

Orders not placed directly through CanadaFlowers.ca (including orders placed by phone, email, or other customer service channels)
Orders where the selected payment method is “Call With Payment” or similar deferred payment methods
Orders placed by corporate or florist member accounts
Orders placed as a guest without logging into a registered customer account
Orders invoiced through corporate billing arrangements or bulk order submissions

CanadaFlowers.ca reserves the right to determine qualifying purchases and eligibility at its sole discretion.

16. Program Administration & Modifications

CanadaFlowers.ca reserves the right, at its sole discretion and at any time during the duration of the Petal Rewards Program, to:

Change the number of Petal Points awarded for qualifying purchases or activities
Offer additional or temporary point-earning opportunities
Limit or remove specific methods of earning Petal Points
Restrict the number of times Petal Points may be earned for specific activities or within defined time periods
Offer or restrict participation or earning opportunities to select groups of members
Modify redemption values or program structure
Expire Petal Points with advance notice where required by applicable law
Close accounts that remain inactive (no earning or redemption activity) for a period of 14 months

CanadaFlowers.ca may modify, suspend, or terminate the Petal Rewards Program at any time without notice, subject to applicable legal requirements.

17. Fraud, Abuse & Program Misuse

Petal Points may only be earned through legitimate customer activity. Automated systems, bots, scripted transactions, purchased activity, or incomplete qualifying activities are strictly prohibited.

Any attempt to manipulate, exploit, or abuse the Petal Rewards Program including but not limited to fraudulent transactions, artificial activity generation, or other misuse may result in:

Forfeiture of accumulated Petal Points
Suspension or termination of the member’s account
Cancellation of related orders
Termination of participation in the Petal Rewards Program

All determinations regarding suspected abuse or fraud will be made at the sole discretion of CanadaFlowers.ca.

18. Promotional Codes & Discounts

From time to time, CanadaFlowers.ca may offer promotional codes, discounts, or special offers. The following conditions apply unless otherwise stated:

Only one promotional code may be applied per order. Promotional codes cannot be combined with other discounts, promotions, or special offers.
Promotional codes apply only to the product price and do not apply to delivery fees, service fees, taxes, or other charges.
Promotional codes must be entered at checkout. Discounts cannot be applied retroactively after an order has been placed.
Promotional codes have no cash value and may not be exchanged, transferred, or resold.
Promotional codes may expire without notice and may be limited to specific products, delivery dates, or promotional periods.
Promotional codes may be limited to one use per customer, per household, or per email address unless otherwise stated.
Orders placed using promotional codes remain subject to all other website policies, including availability and substitution policies.
Promotional discounts cannot be applied to prior purchases, corporate invoicing arrangements, bulk orders, or third-party partner orders unless expressly stated.

CanadaFlowers.ca reserves the right to modify, suspend, cancel, or refuse promotional offers where a promotion has been applied in error or in violation of these terms.

Use of any promotional code constitutes acceptance of these terms.

PART VIII – FRAUD & CHARGEBACKS

We reserve the right to:

Request identity verification
Hold orders for fraud review
Cancel suspicious transactions

Customers agree to contact us before initiating chargebacks.

Improper chargebacks may result in:

Account suspension
Collection action
Recovery of administrative costs

Fraud Prevention and Identity Verification Policy

To protect customers and Flowers.ca Inc., the company reserves the right to refuse, place on hold, delay, or cancel any order where fraud, unauthorized payment, chargeback risk, or suspicious activity is reasonably suspected.

Where deemed necessary, additional verification may be required prior to processing or delivery. Verification may include, but is not limited to:

Government-issued photo identification
Passport or provincial photo card
Credit card showing the name and last 4 digits only
Written authorization from the cardholder
Proof of billing address (utility bill, bank statement, etc.)
A selfie holding the identification provided

All personal information collected for verification purposes will be used strictly to confirm identity, validate payment authorization, and prevent unauthorized transactions. Information will be collected, used, stored, and destroyed in accordance with the Personal Information Protection and Electronic Documents Act PIPEDA and applicable Canadian privacy legislation.

Verification documents are stored securely, accessible only to authorized personnel, and retained only for the time necessary to complete the review process. Once verification has been completed, documentation will be securely deleted or destroyed in accordance with internal retention procedures.

If requested verification is not provided within the timeframe specified, the order may be cancelled at the company’s discretion. Where cancellation occurs prior to fulfillment or delivery, a refund will be issued to the original method of payment.

If an order has already entered production and involves perishable, customized, or specially sourced goods at the time verification is not provided, the company reserves the right to deduct reasonable and documented costs incurred prior to cancellation, to the extent permitted by applicable law.

Flowers.ca Inc. further reserves the right to limit quantities, refuse service, suspend or block accounts, or report suspected fraudulent activity to payment processors, financial institutions, or appropriate authorities where warranted.

These measures are implemented to safeguard customers and the business from unauthorized or fraudulent transactions while maintaining compliance with Canadian privacy legislation.

PART IX – INTELLECTUAL PROPERTY

All website content, designs, images, logos, and text are the property of Flowers.ca Inc. and protected by Canadian intellectual property laws.

Unauthorized use is prohibited.

PART X – LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Our total liability shall not exceed the amount paid for the specific order.
We are not liable for indirect, incidental, consequential, punitive, or emotional damages.
We are not liable for claims of sentimental value.
We do not guarantee uninterrupted access to the website.

Where prohibited by law, liability is limited to the minimum permitted.

PART XI – FORCE MAJEURE

We are not liable for failure or delay due to events beyond reasonable control, including:

Severe weather
Natural disasters
Supply chain disruptions
Labour shortages
Government restrictions

PART XII – GOVERNING LAW

These Terms are governed by the laws of Ontario and the federal laws of Canada.
Disputes shall be brought exclusively in Ontario courts.

PART XIII – PRIVACY

CanadaFlowers.ca is committed to protecting the privacy and security of personal information in accordance with the Personal Information Protection and Electronic Documents Act PIPEDA and other applicable Canadian privacy legislation.

This Privacy Policy explains how personal information is collected, used, disclosed, and safeguarded.

1. Accountability

CanadaFlowers.ca is responsible for personal information under its control. A designated Privacy Officer oversees compliance with PIPEDA and internal privacy practices.

Privacy Officer Contact Information:
CanadaFlowers.ca
Attention: Privacy Officer
4073 Longhurst Ave. Niagara Falls, Ontario, Canada, L2E 6G5
Phone: 1-888-705-9999
Email: privacy@flowers.ca

2. Information We Collect

Personal information may include:

Name
Billing and delivery addresses
Email address
Telephone numbers
Payment information
Order details and recipient information
IP address
Device and browser information
Website usage data
Account preferences, saved dates, and loyalty or rewards information

Only information necessary to process orders, provide services, prevent fraud, and meet legal requirements is collected.

3. Purpose of Collection

Personal information is collected for the following purposes:

Processing and fulfilling orders
Communicating regarding orders or customer service inquiries
Verifying identity and preventing fraudulent transactions
Managing corporate accounts and invoicing
Administering loyalty or rewards programs
Sending promotional emails, special offers, and marketing communications where consent has been provided
Sending reminder emails for occasions saved within a customer account, such as birthdays, anniversaries, and other important dates
Sending loyalty points updates or points balance reminders
Meeting legal, tax, and regulatory obligations
Improving website functionality and customer experience

Information will not be used for purposes other than those identified, except with consent or as required by law.

4. Consent

By placing an order, creating an account, or submitting personal information, consent is provided for the collection, use, and disclosure of information as outlined in this policy.

Consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice.

5. Disclosure of Information

Personal information may be shared with:

Local affiliated florists fulfilling orders
Payment processors
Shipping and courier providers
Technology service providers supporting website operations
Legal or regulatory authorities, when required by law

Where an order is fulfilled by an affiliated florist, only the information necessary to complete the delivery will be provided, such as the recipient name, delivery address, card message, and any relevant delivery instructions.

For operational, privacy, and security purposes, the names, contact details, and physical locations of affiliated florists are considered confidential and are not disclosed to customers or third parties.

Information is disclosed only to the extent necessary to complete the transaction or comply with legal obligations.

Personal information is not sold to third parties.

6. Cookies and Online Tracking

The CanadaFlowers.ca website uses cookies and similar technologies to enhance user experience, analyze website traffic, and support advertising efforts.

Cookies are small text files stored on a user’s device that allow the website to recognize returning visitors, remember preferences, and collect analytical data.

This website may also use third-party advertising tools, including Google advertising features such as DoubleClick cookies. DoubleClick cookies may be used to serve relevant advertisements to users based on prior visits to this website or other websites. These cookies collect non-personally identifiable information related to browsing behaviour.

Users may manage or disable cookies through their browser settings. Users may also opt out of Google’s use of DoubleClick cookies by visiting Google’s Ads Settings page. Disabling cookies may affect certain website functionality.

7. Safeguards

CanadaFlowers.ca uses administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. Access to personal information is restricted to authorized personnel who require it to perform their duties.

8. Retention

Personal information is retained only as long as necessary to fulfill the identified purposes and to comply with legal, tax, and regulatory requirements. When no longer required, information is securely destroyed or anonymized in accordance with internal retention policies.

9. Accuracy

Reasonable steps are taken to ensure personal information is accurate, complete, and up to date. Customers are encouraged to notify CanadaFlowers.ca of any changes.

10. Access and Correction

In accordance with PIPEDA, individuals have the right to request access to their personal information and to request corrections if it is inaccurate or incomplete. Requests must be submitted in writing to the Privacy Officer using the contact information above. Identity verification may be required before releasing information.

11. Website Cookies

The website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve functionality. Users may adjust browser settings to refuse cookies; however, some features of the website may not function properly.

12. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices. The most current version will always be posted on the website.

For any questions regarding this Privacy Policy or the handling of personal information, please contact the Privacy Officer using the information provided above.

PART XIV – MODIFICATIONS

We may update these Terms at any time. Continued use constitutes acceptance of updated Terms.

CONTACT INFORMATION

Flowers.ca Inc.
Operating as CanadaFlowers.ca
4073 Longhurst Ave, Niagara Falls, ON L2E6G5
service@flowers.ca
1-888-705-9999

Canada Flowers Terms of Service