1-888-705-9999

Canada Flowers Terms of Service

Last Updated: March 2, 2026
Website: CanadaFlowers.ca
Legal Business Name: Flowers.ca Inc.
Province: Ontario, Canada

1. Legal Agreement

This website (“Website”) is owned and operated by Flowers.ca Inc. (“Company”, “we”, “our”, “us”), operating as CanadaFlowers.ca. By accessing the Website or placing an order, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, you may not use this Website. By placing an order, you confirm:
These Terms constitute a legally binding electronic agreement.

PART I – ONTARIO INTERNET AGREEMENT DISCLOSURES

In compliance with the Ontario Consumer Protection Act, 2002: Before checkout, customers are provided with:
A copy of the order confirmation is provided electronically after purchase.

Ontario Consumer Cancellation Rights

Ontario consumers may cancel an internet agreement within 7 days if required disclosures were not provided or confirmation was not delivered as required by law. Cancellation rights may not apply to:
Nothing in these Terms limits statutory rights under applicable law.

PART II – PRODUCTS & SUBSTITUTIONS

Due to seasonal and supply conditions:
All products are subject to availability.

PART III – ORDER ACCEPTANCE & PRICING

2. Order Acceptance

Your order is an offer to purchase. We may:
An order is not accepted until payment is authorized and confirmation is issued.

3. Pricing & Technical Errors

We reserve the right to cancel orders resulting from:
If cancelled for these reasons, a full refund will be issued.

We are not obligated to honour incorrect pricing.

PART IV – CANCELLATION, RETURNS & REFUNDS

4. Company-Initiated Cancellations

We may cancel orders due to:
If cancelled by us, a full refund will be issued to the original payment method.

5. Customer-Initiated Cancellations

Because many products are perishable and custom-prepared:

Cancellations are not permitted once:
Pre-preparation cancellation requests may be approved at our discretion.

6. Freshness & Satisfaction Guarantee

Quality concerns must be reported within 48 hours of delivery with photographic proof.

At our discretion, we may provide:

7. Non-Returnable Items

The following are non-returnable:

8. Refund Limitations

Refunds will not be issued for:
Refunds are limited to the amount paid for the specific order.

PART V – DELIVERY TERMS

Specific delivery times cannot be guaranteed unless expressly agreed in writing, or for Funeral and Burial services. We are not liable for delays caused by:
Redelivery fees may apply.

PART VI – CORPORATE, EVENT & VOLUME ORDERS

Corporate, wedding, funeral, and event orders are subject to additional terms.

9. Deposits

We may require non-refundable deposits (25–50%) for:
Deposits secure the floral inventory and labour.

10. Corporate Cancellations

For corporate/event orders:

11. Corporate Credit Accounts

Approved corporate accounts may receive:

PART VII – LOYALTY & REWARDS PROGRAM

If offered, participation in the CanadaFlowers.ca Loyalty Program is subject to the following:

12. Eligibility

13. Earning Points

Points may be earned only on qualifying purchases placed while logged in to your account.
Orders placed or paid for via phone are not eligible to earn points.
CanadaFlowers.ca reserves the right to adjust point values or the points-earning formula at any time.

14. Redemption

Points may be redeemed for any products displayed on the Website.
Restrictions may apply, including:

15. Expiration & Termination

We may:

PART VIII – FRAUD & CHARGEBACKS

We reserve the right to:
Customers agree to contact us before initiating chargebacks.

Improper chargebacks may result in:

Fraud Prevention and Identity Verification Policy

To protect customers and Flowers.ca Inc., the company reserves the right to refuse, place on hold, delay, or cancel any order where fraud, unauthorized payment, chargeback risk, or suspicious activity is reasonably suspected.

Where deemed necessary, additional verification may be required prior to processing or delivery. Verification may include, but is not limited to:
All personal information collected for verification purposes will be used strictly to confirm identity, validate payment authorization, and prevent unauthorized transactions. Information will be collected, used, stored, and destroyed in accordance with the Personal Information Protection and Electronic Documents Act PIPEDA and applicable Canadian privacy legislation.

Verification documents are stored securely, accessible only to authorized personnel, and retained only for the time necessary to complete the review process. Once verification has been completed, documentation will be securely deleted or destroyed in accordance with internal retention procedures.

If requested verification is not provided within the timeframe specified, the order may be cancelled at the company’s discretion. Where cancellation occurs prior to fulfillment or delivery, a refund will be issued to the original method of payment.

If an order has already entered production and involves perishable, customized, or specially sourced goods at the time verification is not provided, the company reserves the right to deduct reasonable and documented costs incurred prior to cancellation, to the extent permitted by applicable law.

Flowers.ca Inc. further reserves the right to limit quantities, refuse service, suspend or block accounts, or report suspected fraudulent activity to payment processors, financial institutions, or appropriate authorities where warranted.

These measures are implemented to safeguard customers and the business from unauthorized or fraudulent transactions while maintaining compliance with Canadian privacy legislation.

PART IX – INTELLECTUAL PROPERTY

All website content, designs, images, logos, and text are the property of Flowers.ca Inc. and protected by Canadian intellectual property laws.

Unauthorized use is prohibited.

PART X – LIMITATION OF LIABILITY

To the maximum extent permitted by law:
Where prohibited by law, liability is limited to the minimum permitted.

PART XI – FORCE MAJEURE

We are not liable for failure or delay due to events beyond reasonable control, including:

PART XII – GOVERNING LAW

These Terms are governed by the laws of Ontario and the federal laws of Canada.
Disputes shall be brought exclusively in Ontario courts.

PART XIII – PRIVACY

CanadaFlowers.ca is committed to protecting the privacy and security of personal information in accordance with the Personal Information Protection and Electronic Documents Act PIPEDA and other applicable Canadian privacy legislation.

This Privacy Policy explains how personal information is collected, used, disclosed, and safeguarded.

1. Accountability

CanadaFlowers.ca is responsible for personal information under its control. A designated Privacy Officer oversees compliance with PIPEDA and internal privacy practices.

Privacy Officer Contact Information:
CanadaFlowers.ca
Attention: Privacy Officer
4073 Longhurst Ave. Niagara Falls, Ontario, Canada, L2E 6G5
Phone: 1-888-705-9999
Email: privacy@flowers.ca

2. Information We Collect

Personal information may include:
Only information necessary to process orders, provide services, prevent fraud, and meet legal requirements is collected.

3. Purpose of Collection

Personal information is collected for the following purposes:
Information will not be used for purposes other than those identified, except with consent or as required by law.

4. Consent

By placing an order, creating an account, or submitting personal information, consent is provided for the collection, use, and disclosure of information as outlined in this policy.

Consent may be withdrawn at any time, subject to legal or contractual restrictions and reasonable notice.

5. Disclosure of Information

Personal information may be shared with:
Information is disclosed only to the extent necessary to complete the transaction or comply with legal obligations.

Personal information is not sold to third parties.

6. Cookies and Online Tracking

The CanadaFlowers.ca website uses cookies and similar technologies to enhance user experience, analyze website traffic, and support advertising efforts.

Cookies are small text files stored on a user’s device that allow the website to recognize returning visitors, remember preferences, and collect analytical data.

This website may also use third-party advertising tools, including Google advertising features such as DoubleClick cookies. DoubleClick cookies may be used to serve relevant advertisements to users based on prior visits to this website or other websites. These cookies collect non-personally identifiable information related to browsing behaviour.

Users may manage or disable cookies through their browser settings. Users may also opt out of Google’s use of DoubleClick cookies by visiting Google’s Ads Settings page. Disabling cookies may affect certain website functionality.

7. Safeguards

CanadaFlowers.ca uses administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. Access to personal information is restricted to authorized personnel who require it to perform their duties.

8. Retention

Personal information is retained only as long as necessary to fulfill the identified purposes and to comply with legal, tax, and regulatory requirements. When no longer required, information is securely destroyed or anonymized in accordance with internal retention policies.

9. Accuracy

Reasonable steps are taken to ensure personal information is accurate, complete, and up to date. Customers are encouraged to notify CanadaFlowers.ca of any changes.

10. Access and Correction

In accordance with PIPEDA, individuals have the right to request access to their personal information and to request corrections if it is inaccurate or incomplete. Requests must be submitted in writing to the Privacy Officer using the contact information above. Identity verification may be required before releasing information.

11. Website Cookies

The website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve functionality. Users may adjust browser settings to refuse cookies; however, some features of the website may not function properly.

12. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or business practices. The most current version will always be posted on the website.

For any questions regarding this Privacy Policy or the handling of personal information, please contact the Privacy Officer using the information provided above.

PART XIV – MODIFICATIONS

We may update these Terms at any time. Continued use constitutes acceptance of updated Terms.

CONTACT INFORMATION

Flowers.ca Inc.
Operating as CanadaFlowers.ca
4073 Longhurst Ave, Niagara Falls, ON L2E6G5
service@flowers.ca
1-888-705-9999

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