Customer Service > Substitutions

Substitution Policy - Canada Flowers

Roses, Teddy Bear and ChocolatesOccasionally it is necessary to substitute items that are either pictured or described online due to variations in supply across the country. These substitutions may include: the colour of a certain flower or flowers, flower varieties, containers and vases, teddy bears or plush animals, fruit or gourmet items, rose boxes and balloons. Our catalogue items are each hand designed by a professional designer, as they aren't manufactured on an assembly line, there may be variations in the delivered product. Our quality expectation is that our affiliate maintains the overall look and presentation of what was originally requested.

We strive to retain the value and the integrity of every item ordered, paying particular attention to colour scheme and premium flower varieties.

Please note that substitutions are more likely for some 'last minute' orders just prior to very busy holidays, such as Christmas, Mother's Day or Valentine's Day. Substitutions are also more likely to occur for some deliveries to remote, rural areas across Canada.