below are some common questions asked by our customers, and
our answers to those questions, sometimes referred to as a
Q: How will I know if my flowers
(or gifts) have been delivered? A: This is the most common question we receive.
When in need of confirmation of delivery simply request this in the
special instructions section on the secure order page at check-out.
If you have ordered (and did not request confirmation) contact
us at firstname.lastname@example.org or
call us at 1-888-705-9999. We have an outstanding track record of
delivering flowers on-time throughout Canada and across the world.
Read more information about delivery here.
Q: How do I get
coupons, discounts and e-codes? A: There are several different ways to acquire
discounts including seasonal and holiday promotions, corporate
partnerships and contests. If you have created an account with Canada
very best way to receive discounts is via our e-mail offers.
It's important to make sure you choose "yes" to receive
these offers when ordering online. It's also important to make sure
your e-mail program or service is configured to accept e-mail from
email@example.com (which is the address we send offers from). To create
an account with
Canada Flowers without ordering (and begin receiving occasional offers
and promotional discounts) go here. Additionally, we sometimes have contests and promotions available only on our Facebook page. Find Canada Flowers on Facebook by searching for Flowers.ca.
Q: How do I get a copy of my
receipt? A: Once
your order is successfully submitted online, you will immediately
receive a receipt (with order number) on your web browser screen.
We suggest printing and retaining this receipt for your records.
Our systems also send a 2nd copy of your receipt to the e-mail address
that you used when placing your order. When we receive feedback that
an e-mail receipt was not received, it is often found sitting in
junk mail folder. Receipts are e-mailed from firstname.lastname@example.org.
Please ensure your e-mail program or service is configured to receive
e-mail from this address.
Q: Can I send an order anonymously? A: Yes, you
can send an order anonymously, and also type whatever you
like as a card message. Please be advised that we are obliged,
if requested by the recipient, to give out the sender's name. This
is common floral industry practice. In general, we advise against
sending anonymous gifts, as these often lead to some distress for
the recipient. In our experience, the recipient will almost always
prefer to know who has sent a gift at the exact time it is received.
Q: Can the card message length
be longer? A: Floral delivery cards used by florists across
Canada & the USA are typically only slightly
larger than a standard business card. Therefore the number of characters
you may type when creating your card message at check-out is restricted.
Q: Why do I have to pay certain
taxes that don’t apply
to the province (or country) that I live in?
A: According to provincial and federal laws, taxes
owing are determined by the province that you are sending to, not from
where you reside or order from.
Q: How can I trust Canada Flowers
with my money, my private information, and my important order? A: We
recommend reading our thorough, informative About
We are a multi award-winning FTD® & Teleflora member florist
with over 50 years in the retail flower business delivering flowers
across Canada and throughout the world. We have processed hundreds
of thousands of online orders without a single security incident.
We do not sell your customer information nor do we use it for unsolicited
advertising and marketing. Read more about security and privacy.
Finally, we recommend looking at our testimonials page,
or simply give us a call to speak with one of our friendly customer
Q: Can I order by phone rather
than online? A: Our website at www.canadaflowers.ca is
designed to assist shoppers with ordering flowers and gift baskets
with the convenience of 24 hour a day service. If you prefer to order
over the phone, or simply wish to speak with a sales and customer
service specialist at any time during your shopping experience, we have a team in place and ready to help. Contact us by phone at 1-888-705-9999 Mon-Fri from
9 am to 9 pm EST or Sat, Sun and most holidays from 9 am to 4 pm.
Q: I want to pay with
PayPal. Is this an option? A: We now accept payments. When checking out simply select PayPal as your payment method. There is no additional cost to you for this service. Enjoy!
the delivered arrangement look exactly the same as the
picture online? A: Sometimes it's necessary to substitute flowers
due to variations in supply across the country. We strive to
retain the value and the integrity of every single arrangement
ordered online at Canada Flowers, paying particular attention
to colour scheme and premium flower components. Click here to
read our substitution policy.
you deliver on Sundays? A: Yes, we do deliver on Sundays to many, but not all cities across Canada. Once you reach our secure order form and choose a delivery city, our form will let you know if Sunday delivery to the area you have selected is not available. If you require more information, please call us and we'd be happy help. Also, we do not offer Sunday delivery to USA for orders placed in our USA Flower Delivery catalogues.