FAQ - Customer Service

Listed below are some common questions asked by our customers, and our answers to those questions, sometimes referred to as a FAQ.

Q: How will I know if my flowers (or gifts) have been delivered?
A: This is the most common question we receive. When in need of confirmation of delivery simply request this in the special instructions section on the secure order page at check-out. If you have ordered (and did not request confirmation) contact us at service@flowers.ca or call us at 1-888-705-9999. We have an outstanding track record of delivering flowers on-time throughout Canada and across the world. Read more information about delivery here.

Q: How do I get coupons, discounts and e-codes?
A: There are several different ways to acquire discounts including seasonal and holiday promotions, corporate partnerships and contests. If you have created an account with Canada Flowers, the very best way to receive discounts is via our e-mail offers. It's important to make sure you choose "yes" to receive these offers when ordering online. It's also important to make sure your e-mail program or service is configured to accept e-mail from flower@flowers.ca (which is the address we send offers from). To create an account with Canada Flowers without ordering (and begin receiving occasional offers and promotional discounts) go here. Additionally, we sometimes have contests and promotions available only on our Facebook page. Find Canada Flowers on Facebook by searching for Flowers.ca.

Q: How do I get a copy of my receipt?
A: Once your order is successfully submitted online, you will immediately receive a receipt (with order number) on your web browser screen. We suggest printing and retaining this receipt for your records. Our systems also send a 2nd copy of your receipt to the e-mail address that you used when placing your order. When we receive feedback that an e-mail receipt was not received, it is often found sitting in a customer’s junk mail folder. Receipts are e-mailed from service@flowers.ca. Please ensure your e-mail program or service is configured to receive e-mail from this address.

Q: Can I send an order anonymously?
A: Yes, you can send an order anonymously, and also type whatever you like as a card message. Please be advised that we are obliged, if requested by the recipient, to give out the sender's name. This is common floral industry practice. In general, we advise against sending anonymous gifts, as these often lead to some distress for the recipient. In our experience, the recipient will almost always prefer to know who has sent a gift at the exact time it is received.

Q: Can the card message length be longer?
A: Floral delivery cards used by florists across Canada & the USA are typically only slightly larger than a standard business card. Therefore the number of characters you may type when creating your card message at check-out is restricted.

Q: Why do I have to pay certain taxes that don’t apply to the province (or country) that I live in?
A: According to provincial and federal laws, taxes owing are determined by the province that you are sending to, not from where you reside or order from.

Q: How can I trust Canada Flowers with my money, my private information, and my important order?
A: We recommend reading our thorough, informative About Us page. We are a multi award-winning FTD® & Teleflora member florist with over 50 years in the retail flower business delivering flowers across Canada and throughout the world. We have processed hundreds of thousands of online orders without a single security incident. We do not sell your customer information nor do we use it for unsolicited advertising and marketing. Read more about security and privacy. Finally, we recommend looking at our testimonials page, or simply give us a call to speak with one of our friendly customer service specialists.

Q: Can I order by phone rather than online?
A: Our website at www.canadaflowers.ca is designed to assist shoppers with ordering flowers and gift baskets with the convenience of 24 hour a day service. If you prefer to order over the phone, or simply wish to speak with a sales and customer service specialist at any time during your shopping experience, we have a team in place and ready to help. Contact us by phone at 1-888-705-9999 Mon-Fri from 9 am to 9 pm EST or Sat, Sun and most holidays from 9 am to 4 pm.

Q: I want to pay with PayPal. Is this an option?
A: We now accept payments. When checking out simply select PayPal as your payment method. There is no additional cost to you for this service. Enjoy!

Q: Will the delivered arrangement look exactly the same as the picture online?
A: Sometimes it's necessary to substitute flowers due to variations in supply across the country. We strive to retain the value and the integrity of every single arrangement ordered online at Canada Flowers, paying particular attention to colour scheme and premium flower components. Click here to read our substitution policy.

Q: Do you deliver on Sundays?
A: Yes, we do deliver on Sundays to many, but not all cities across Canada. Once you reach our secure order form and choose a delivery city, our form will let you know if Sunday delivery to the area you have selected is not available. If you require more information, please call us and we'd be happy help. Also, we do not offer Sunday delivery to USA for orders placed in our USA Flower Delivery catalogues.