some locations, or for some very special,
rare and exotic floral gifts, same day delivery may not be
possible. Saturday and Sunday delivery is also available in
many (though not all) areas across the country.
we process orders seven days per week, 360+ days per year, it
is not always possible to deliver flowers in some areas across
Canada on weekends or extremely busy holidays. Because there
are regional variations in typical delivery hours of operation
we are unable to guarantee weekend delivery times.
Roses are available for delivery in Ontario and Quebec
Hours of Operation
am to 6 pm in recipient's time zone.
am to 5 pm in most regions across the country.
in most larger cities across Canada, but not all areas. Please proceed to checkout for more information or contact us.
delivery on Statutory Holidays, including Thanksgiving Day, Christmas Day, Boxing Day or
New Year's Day.
Service Hours of Operation (EST)
am to 9 pm
am to 6 pm
am to 4 pm
am to 4 pm. Closed Thanksgiving Day, Christmas Day, Boxing Day & New Year's
you order online you will receive an immediate online receipt to
print and retain for your records. You will also receive a receipt by e-mail. Please review for accuracy and
contact us immediately of any errors. When we have completed our
order processing, you will also receive another e-mail from one of our customer service team, indicating
the status of arranged delivery. This e-mail will result in the
successful delivery of your important gift of flowers in
approx. 99% of all cases. Sometimes, however, we receive incomplete recipient
address information or the recipient may not be at the delivery
address to receive our flowers when they are delivered. We highly
recommend filling out the recipient portion of our secure online
order form fully and as accurately as possible to ensure timely
and successful delivery is made.
best way to determine if a delivery has met with your satisfaction
is often to contact the recipient directly. The next best method
is to contact us on the next
business day after scheduled delivery. With over 50 years
sending flowers across Canada and throughout the
world, we have built an outstanding
track record for consistent, reliable and successful deliveries.
We are confident you will find our
services to be highly reliable and professional. Please note that
at very busy holiday times (such as Valentine's Day or Mother's
Day) we may not be able to respond to phone inquiries immediately.
Rest assured, we are completely aware that your flower gift is
very important, and our trained, professional staff is working
very hard to achieve complete satisfaction for both recipient and
cannot always guarantee AM or PM delivery times, but are always
willing to do our best to meet your time-of-day requests, whenever
possible, except for Valentine's Day and Mother's Day. In many
cases we are limited simply by time zone variations and/or the
amount of available time needed to fulfill an order as quickly
as possible to your satisfaction.
busy holiday times we always recommend placing your order well
in advance. Valentine's and Mother's Day are generally
the busiest flower-giving times during the year. For Mother's
Day in particular, we recommend choosing a delivery date on
the Friday or Saturday before busy Mother's Day. Mom will love
the early gift of flowers!
note that our delivery drivers are often not allowed to take a
flower order directly to the recipient's room in hospitals, hotels,
and in some businesses or military installations. Due to the
unique nature of these deliveries, we will gladly provide delivery
to the reception desk or suitable equivalent.
orders are placed online for certain areas that are not serviced
by Canada Flowers and our affiliates in the immediate area. In these cases,
a Special Delivery fee will be calculated and added at checkout.
When checking out, as soon as you enter the recipient's city of delivery our system will determine if a Special Delivery fee is required. This amount varies by city. For most areas across Canada there is no Special Delivery fee.
By charging a Special Delivery fee, we are able to ensure the highest quality and service for the product chosen - and for the specific delivery location chosen. For more information, please call 1-888-705-9999 or email us.
We are committed to providing quality products with excellent customer
service using simple, easy-to-use web-based catalogues & online
ordering. We respect our customers' privacy,
take all security matters very seriously,
and do not clutter our sites with advertising banners, nor do we
clutter your e-mail boxes with unsolicited e-mail. We are
proud members of the Worldwide Floral Network, World Flower Council, the Better Business
Bureau, FTD®, Teleflora and Chambers of Commerce.