About Us - Canada Flowers | Flowers.ca Inc.

Canada Flowers, online at canadaflowers.ca, is owned and operated by Flowers.ca Inc.. As an online floral ecommerce retailer, Canada Flowers has been providing local, national and international online flower delivery services since 1997. As a retail florist with a reputable 'bricks and mortar' business, Canada Flowers has been in the flower business for over 50 years.

Our President and CEO, Mr. Dennis Sunstrum, started Sunstrum's Town & Country Florist in Niagara Falls, Ontario, Canada long before anyone even thought of the internet or shopping online. Sunstrum's Town & Country Florist is a professional, full service FTD® and Teleflora flower shop, operating at 4073 Longhurst Avenue in Niagara Falls, Ontario, Canada. These days, Town & Country Florist (Sunstrum's) still operates a vigorous business out of its Niagara Falls location, but much of our large building has been transformed into a full-service, high-tech customer service, retail contact (call) centre and shipping facility, complete with an active photo studio, secure climate controlled server room, and more.

As Canada Flowers, we have delivered close to one million flower, fruit, plant and gift orders for delivery across Canada - and throughout the world. We have recently been honoured once again as Canada's top FTD® florist, and are now ranked among the top 5 FTD® florists worldwide. We take great pride in providing the very best service combined with the highest quality flowers available online. We are also fortunate to be among the top Teleflora florists both in Canada, and internationally.

Our high-ranking, close affiliation with both FTD® and Teleflora, allows us to leverage our membership status to ensure the very finest flower products are delivered throughout Canada by carefully selected partners and wire service member florists, regarded for their quality, freshness, professionalism and value. We are also fortunate to operate a unique network (The Worldwide Floral Network) within United States and throughout most countries worldwide, allowing us to work directly with agents, members and affiliates in thousands of cities globally. Our goal is to continually improve our network in order to provide our customers with the very best services available online -- or anywhere else!

All of Canada Flowers original products are locally designed, professionally prepared by hand, and reliably florist delivered. We believe that nothing replaces the value, beauty and artistry of florist-prepared arrangements, bouquets and floral gifts. Simply put there is nothing quite like the results generated by talented floral designers working with fresh, quality products. The end result -- a beautiful arrangement -- delivered fresh and ready to enjoy, is simply a treasure that a courier can't send overnight in a cardboard box. Canada Flowers is unique online for several reasons. These include:

• Over 1000 custom-made, unique and original flower arrangements which we prepare and photograph in our own digital studios. We call these Canada Flowers Originals. Most florists all share the same product catalogues, which are repeated in 1000s of websites in Canada, USA and globally. While we happily offer the very best of FTD® and Teleflora, we also over vastly more of our own, beautiful master-designed flower bouquets and arrangements.
• For most cities across Canada, we include all delivery costs upfront so there are no surprises during the checkout process. This means that delivery fees and service charges have already been included as a part of the upfront price that you see. Taxes are calculated and added during checkout.
• We have knowledgeable, mature and dedicated staff that work constantly at providing the very best possible customer service experience for our customers. Part of this customer service includes the pleasure of speaking with a real customer service specialist when you call us, rather than listening to a complex phone menu. We do our very best to answer most calls in 3 rings or less. We are open 7 days a week and answer phones long after 'normal' business hours. If you call us at 8:30 pm at night you won't be transferred to a 3rd party call centre. You'll get to speak with Greg, Mina, Sharon or others... Real people who are working hard to meet and exceed your expectations.
• We accept Custom Flower Orders across a wide range of prices, so you can order exactly what you want, and choose flowers that fit your budget exactly.
• We accept PayPal payments online. Simply put, if it makes ordering online easier for you, then we do our best to make it happen. That's been the case with the addition of PayPal as a fast, secure and completely reliable payment option.
• Our website is constantly being updated with new flower arrangements. In fact, we've typically add about 15 new, original floral, fruit and plant gifts per month.
• We don't store customer credit card information on our web server. We never have. We take privacy and security very seriously, and are constantly working to protect our valuable customer data -- your data. We are cautious, conservative and safe.
• We can be found online at flowers.ca. It's the easiest and most intuitive domain name for sending flowers in Canada. Just remember flowers.ca, and we'll do the rest! (Looking for roses? We can also be found online at roses.ca. Easy.)

Canada Flowers is constantly working toward growing and improving our business. We work hard every day to remain the very best online florist available to Canadians. We are always open to feedback and suggestions from customers. To our existing customers, we'd like to thank-you for your business, and we want you to know that we truly value your business and never take it for granted. To new customers, we invite you to try our services. We offer a complete satisfaction guarantee. We look forward to the opportunity to serve you both now and in the future.

Last updated January, 2013.